Insurtech

Appfront

developers of: Lookinglass, Unicorn, Walkiria

The Problem

In the complex landscape of insurance, companies often grapple with an array of formidable challenges that span operational, strategic, and customer-centric domains. These challenges include:

Manual Processes:

Traditional insurance operations often rely on labor-intensive and time-consuming processes, leading to inefficiencies, delays, and heightened operational costs.

Fraud Detection:

The relentless battle against fraudulent claims demands substantial resources and sophisticated tools to effectively distinguish genuine claims from deceptive ones.

Customer Engagement:

Engaging customers throughout the policy lifecycle can be a Herculean task. Achieving personalized interactions, swift responses, and consistently positive customer experiences is paramount.

‍Underwriting Accuracy:

Accurately assessing risks during underwriting is a linchpin of successful insurance operations. Errors in risk assessment can result in underpriced policies, leading to financial losses, or overpriced policies that deter potential customers.

Claims Processing Delays:

Languid claims processing can exasperate policyholders and erode an insurer's reputation. Streamlining claims assessment and approval is crucial to maintain high levels of customer satisfaction.

‍Data Management:

The insurance industry generates vast volumes of data. Effectively handling, analyzing, and extracting actionable insights from this data is a multifaceted and resource-intensive endeavor.

Regulatory Compliance:

The intricate and ever-changing regulatory landscape adds an additional layer of complexity to insurance operations, demanding meticulous attention to legal and compliance matters.

Market Competition:

The intense competition within the insurance sector necessitates constant innovation to distinguish offerings, capture market share, and remain at the forefront of the industry.

‍Risk Management:

Striking a delicate balance between a company's risk appetite and the imperative to provide comprehensive coverage to policyholders is an ongoing challenge.

Legacy Systems:

Many insurers grapple with outdated legacy technology systems that hinder agility, innovation, and integration with modern tools, hindering their ability to adapt and evolve in a rapidly evolving landscape.

To confront these challenges head-on, a well-designed insurtech solution emerges as a potent ally.

Harnessing cutting-edge technologies like generative AI, such a solution empowers insurers with the tools needed to enhance operational efficiency, improve accuracy in risk assessment, streamline claims processing, bolster customer engagement, navigate regulatory complexities, and stand out in a fiercely competitive marketplace. In an industry poised for transformative change, embracing insurtech is pivotal for insurers seeking to thrive and lead in the modern insurance landscape.

Our Services

Our building blocks, Lookinglass and Unicorn, form the cornerstone of our commitment to excellence.

Lookinglass

Lookinglass serves as our primary intermediaries' browser-based frontend, providing a vital bridge for seamless integration between our expansive sales network and third-party insurance services. This interface empowers us to deliver innovative sales strategies, linking our sales logic with external insurance service providers, thus ensuring a holistic approach to insurance sales.

Unicorn

Unicorn takes center stage as the foundational service at the heart of our insurance operations. With robust integrations already in place, Unicorn harmonizes effortlessly with ANIA and various third-party services, establishing a well-entrenched framework tailored to the unique demands of the Italian insurance market. This framework ensures that we enter the market with a fully operational platform ready for action.

How we orchestrate
everything

An architectural ethos revolving around a service-based model, where each component plays a pivotal role in orchestrating the complete insurance lifecycle, from product inception to claims resolution.

Authentication Service:

As the guardian of access, this service ensures secure and authorized entry for users and APIs across our suite of offerings.

Sales Network Profiling Service:

This service intricately profiles our sales network, adhering to hierarchical rules and configuring products and commissions with precision.

API Gateway

This gateway fosters seamless machine-level access to our comprehensive range of services, ensuring efficient and effective interactions.

Product Creation Service

The engine behind our innovation, this service facilitates the creation of insurance products, making them readily available for quotation.

Quotation Service

Our comprehensive quotation service manages the entire workflow, encompassing details on insured items, personal information, contract specifics, coverage elements, discounts, and the seamless gathering of requisite documentation.

Discount and Purchasing Rules Service

This critical service governs the rules governing product discounts and sales logic, ensuring a finely tuned approach.

AI Feedback Service

Leveraging external databases and claims data, this service dynamically adjusts discounts, reducing underwriting risks, and enhancing competitiveness.

Issue Service

This service takes charge of policy issuance, generating documents and harmonizing with external services, including the vital ANIA integration.

Transaction Service

With a keen eye on financial operations, this service masterfully manages transactions, encompassing cash flow, accounting, and post-sales activities.

Claims Service

The guardian of claims, this service efficiently handles claims processing and management, offering seamless integration with CARD and enhancing the customer experience.

User Roles

This component provides a tailored approach to user access and feature configurations, ensuring precision and control.

Print Service

Our adaptable print service employs user-friendly HTML templates to generate policies and associated documents, ensuring professionalism and consistency.

Email Service

With a focus on communication, this service facilitates the seamless flow of emails as part of the insurance processes.

Tax Calculation Service

Ensuring compliance with country-specific rules and branches, this service calculates taxes accurately and transparently.

Customer Registry

At the core of our operations, this comprehensive repository holds detailed customer information, enabling personalized service delivery.

Business Intelligence

This strategic component provides critical data views and reporting capabilities, empowering data-driven decision-making across the organization.

The CMS

Our content management system disseminates informative articles and valuable information to our users, fostering engagement.

ANIA Gateway

Anchoring our integration capabilities with ANIA through real-time RESTful APIs, this gateway ensures efficient and reliable connections.

External Services Gateway

Streamlining integration with external service providers, this gateway extends our reach and capabilities.

Document Storage

Safeguarding the integrity and accessibility of all documents within the policy lifecycle, this storage solution ensures compliance and efficiency.

The Dashboard

One of our dashboards, provided by our Business Intelligence service. The dashboard is highly customizable and can create single views of all the data stored in our database.

The Quotation Interface

The interface allow to streamline quotation operations. It's integrated with our discount engine and AI feedback to reduce underwriting risks.